Transforming Document Fulfillment for a Global Healthcare Leader
The Challenge
The client, a global leader in Healthcare, faced significant scalability challenges with their in-plant manufacturing model, which relied on manual, non-standardized workflows to manage document fulfillment for over 300 clients. This inefficiency increased the risk of service delays, accuracy issues, and operational bottlenecks.
The Solution
IC Group conducted a comprehensive analysis of the client's end-to-end fulfillment process, from order creation through final delivery. We identified key opportunities to enhance efficiency through technology-driven automation. Our solution included:
Workflow Automation: Implemented digital order batching, automated ticketing, and piece-level tracking.
Inventory Optimization: Transitioned from physical inventory management to a digital asset library, reducing the need for on-site storage.
Enhanced Visibility: Developed a real-time dashboard providing transparency into fulfillment operations for internal teams.
The Results
The implementation of our solution enabled the client to close both of their national in-plant facilities within 12 months and significantly consolidate their vendor network. By leveraging automation and scalable processes, the client achieved:
16,000+ orders processed per month
86% reduction in physical inventory SKUs (from 1,400+ to fewer than 200)
Substantial cost savings on inventory obsolescence
Accuracy rate of 99.9994% and on-time delivery of 99.98%
95 million impressions and 13.5 million mail pieces produced annually
By streamlining operations and implementing cutting-edge automation, IC Group helped the client achieve a highly efficient, scalable, and cost-effective document fulfillment solution.